Customer service apprentice Review
at British Airways
Level 2 Apprenticeship
Customer Service
Hounslow
Review Submitted: April 2024
Overall Rating
5 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
5/5
-
Overview of Role
5/5
-
Skills Development
5/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
We do checking in, visas, boarding flights, security , hosting
To what extent do you enjoy your programme?
5/5
I enjoy it lots as I have many opportunities involved with work such as volunteering
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
I have become more confident and more socially confident
Structure and Support
How well organised/structured is your programme?
5/5
Very good communication and good understanding
How much support do you receive from your employer?
5/5
We receive lots of support and communication
How much support do you receive from your training provider when working towards your qualifications?
5/5
We get lots of support and emails are always open for us to contact.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
It gives us a more in depth idea of the job role and a better understanding
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
There are lots of volunteering events open for us
Recommendations & Advice
Would you recommend British Airways to a friend?
Yes
Why?
Amazing apprenticeship, great support, amazing opportunities, good insight to the working world
What tips or advice would you give to others applying to British Airways?
Be confident
