Customer service apprenticeship Review
at British Airways
Level 2 Apprenticeship
Customer Service
Hillingdon
Review Submitted: April 2024
Overall Rating
3.8 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
4/5
-
Overview of Role
4/5
-
Skills Development
3.6/5
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Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
I’m a customer service representative for British airways . I can be on check in, boarding a flight, in the lounge, self bag drop , hosting , connections and arrivals
To what extent do you enjoy your programme?
4/5
I do enjoy it but I think that when working landside it is very repetitive. Whereas airside is very unpredictable and exciting
Skills Development
Have you learnt any new skills or developed existing skills?
4/5
I have been able to become more confident in myself and broaden my knowledge within the aviation sector.
Structure and Support
How well organised/structured is your programme?
3/5
I enjoy the program as it’s a great starting point for my age . I just don’t enjoy the workshop days as they can be quite repetitive.
How much support do you receive from your employer?
5/5
My line manager is absolutely amazing they are always there for me and always have my back and have supported me a lot
How much support do you receive from your training provider when working towards your qualifications?
4/5
In the beginning it was a bit chaotic as it was not structured but now . I feel so supported
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
3/5
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
3/5
Yes there are sometimes volunteer events but they can be very far to commute
Recommendations & Advice
Would you recommend British Airways to a friend?
Yes
Why?
Is a great airline to work for and it’s a good way to start of your career if you are at school leaver age
What tips or advice would you give to others applying to British Airways?
Just be yourself and confident. You must be willing to put in 100% effort and take every opportunity
