Customer Contact Apprentice Review

Item: Customer Contact Apprentice at South Cambridge District Council
Rating: 4.7
Author: Anonymous

at South Cambridge District Council

Level 2 Apprenticeship

Customer Service

Cambourne

Review Submitted: January 2024

Overall Rating

4.7 /5

The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!

5/5 - Overview of Role

5/5 - Skills Development

4.4/5 - Structure and Support

Overview of Role

Please give an overview of your role and what this involves on a day-to-day basis:

5/5

I help customers with general and department specific enquiries, catering to customers all around the South Cambridgeshire District, this is including things such as council tax, benefits, waste and recycling, licensing and even rents and environmental/ planning enquiries too.

To what extent do you enjoy your programme?

5/5

I enjoyed my programme thoroughly

Skills Development

Have you learnt any new skills or developed existing skills?

5/5

I have learned many new skills such as working with spreadsheets, documentational writing, how to answer calls etc

Structure and Support

How well organised/structured is your programme?

4/5

I would say the programme is well structured

How much support do you receive from your employer?

5/5

I receive lots of support from my team and employer as everyone is super helpful

How much support do you receive from your training provider when working towards your qualifications?

5/5

I would say i receive a lot of support from my training providers

How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

4/5

I feel like communication was lacking from paragons side as in getting up to date and figuring out what i had to to not other than that it was good

Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

4/5

Recommendations & Advice

Would you recommend South Cambridge District Council to a friend?

Yes

Why?

It’s a good friendly place to start and you actually learn a lot about the real world, walking into this job i knew nothing about taxes and rent but now i am confident in all such bills

What tips or advice would you give to others applying to South Cambridge District Council?

Knowing the area is always helpful as well as having a strong head, and not letting other peoples opinions get to you, such as words from aggressive customers etc

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