Administrative Officer Review
at Civil Service
Level 3 Apprenticeship
Customer Service
Glasgow
Review Submitted: January 2024
Overall Rating
5 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
5/5
-
Overview of Role
5/5
-
Skills Development
5/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
My job role involve operational delivery work. Handling case files, Verifying customers' application document and creating new cases, sending correspondences to customers and replying letters and emails.
To what extent do you enjoy your programme?
5/5
I am enjoying the programme to a great extent
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
Yes, I have learnt new skills and improved on my existing knowledge and skills in the following areas; communication, teamworking, confidence, data handling, safety etc
Structure and Support
How well organised/structured is your programme?
5/5
The programme is well organized and structured
How much support do you receive from your employer?
5/5
I do receive a great support by my employer, Manager and team members. I am given two days off work each month for my learning days.
How much support do you receive from your training provider when working towards your qualifications?
5/5
I receive great support from the training provider especially my Talent Coach who always support my learning, mark and provide feedbacks to support my improvement
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
My qualification through Lifetime training provider helps my to preform better in my job role. It have improved my knowledge and skill and in turn have impacted greatly in my performances at job place and my goal achievement in general
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
Yes, we have football teams and several professional networking events.
Recommendations & Advice
Would you recommend Civil Service to a friend?
Yes
Why?
Civil service is a great place to work. It provide several benefits to her employees, such as training and development opportunities and flexible work pattern, equality and inclusive working environment etc
What tips or advice would you give to others applying to Civil Service?
Civil service job recruitment processes are always fair and impartial. You only need to developed the desired knowledge and skills so that you can pass their test and interview and get the job. Civil Service jobs are usually advertised on their website and is accessible for all.
