Customer Experience Representative Review

Item: Customer Experience Representative at British Airways
Rating: 5
Author: Anonymous

at British Airways

Level 2 Apprenticeship

Hospitality Management

Hounslow

Review Submitted: June 2023

Overall Rating

5 /5

The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!

5/5 - Overview of Role

5/5 - Skills Development

5/5 - Structure and Support

Overview of Role

Please give an overview of your role and what this involves on a day-to-day basis:

5/5

On a day to day basis we come into work and either work landside or airside. If landside our job consists of checking people in and if airside we board flights and work in the lounges for our premium customers. We may also work on the customer service desks.

To what extent do you enjoy your programme?

5/5

Personally I really enjoy the programme and like meeting all the different people we get to meet on a day-day basis.

Skills Development

Have you learnt any new skills or developed existing skills?

5/5

Since starting my apprenticeship I have gained more confidence with technology as I use the systems on the computers to board and check in customers.

Structure and Support

How well organised/structured is your programme?

5/5

I feel the programme is well structured and that the trainers are really helpful when you are first learning.

How much support do you receive from your employer?

5/5

I receive a lot of support. If there’s ever any issue I feel I always have someone to contact who will help me out. I think because we are apprentices they do take good care of us.

How much support do you receive from your training provider when working towards your qualifications?

5/5

I received a lot of help for this and when I felt I was falling behind I asked one of our apprenticeship leads for help and she let me have some extra days as study days.

How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

5/5

The monthly workshops held where a member of seetec comes in is really helpful and the staff are always there to support if you get stuck.

Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

5/5

There are quite a few! British Airways is partnered with Comic Relief so there’s always charity things you can sign up to! There’s also thing such as BA’s got talent which you can take part in!