Customer Team Leader Review
at The Co-op
Level 3 Apprenticeship
Customer Service
Hereford
Review Submitted: May 2023
Overall Rating
4.1 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
4/5
-
Overview of Role
4/5
-
Skills Development
3.6/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
Leading a small team of staff to deliver a food retail store to customers. Activities include, cash management, replenishment, store management.
To what extent do you enjoy your programme?
4/5
Highly enjoyable.
Skills Development
Have you learnt any new skills or developed existing skills?
4/5
Developed communication skills as well as better knowledge surrounding Legal and Governance. Will allow me to hopefully run a store in the future.
Structure and Support
How well organised/structured is your programme?
4/5
Very structured, gives me a clear plan and scheme of work as well as activities to work towards to better develop my skillset.
How much support do you receive from your employer?
4/5
Despite my manager knowing a little about the apprenticeship, they have been incredibly supportive.
How much support do you receive from your training provider when working towards your qualifications?
4/5
Lots of support, regular meetings and reviews both one-to-one and with my manager.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
4/5
Will allow me to work towards the next level of qualification to go into Area Management in the future.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
2/5
None.
Recommendations & Advice
Would you recommend The Co-op to a friend?
Yes
Why?
Friendly colleagues, everyone feels they work as one instead of their different job roles. Great areas to develop newer colleagues.
What tips or advice would you give to others applying to The Co-op?
Be yourself.
Undergraduate Ethics, Sustainability, and Food Policy Coordinator
at The Co-op
- Placement (10 Months+)
- Manchester
-
4.7
