Customer Service Operative Review
at British Airways
Level 2 Apprenticeship
Hospitality Management
Hounslow
Review Submitted: May 2023
Overall Rating
3.4 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
3.5/5
-
Overview of Role
4/5
-
Skills Development
3/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
My role is customer experience representative at heathrow terminal 5 for british airways. I do check in, as well as boarding, and deal with many different passengers across the airport.
To what extent do you enjoy your programme?
3/5
I enjoy it, but it can be stressful and I work long hours and lots of days in a row
Skills Development
Have you learnt any new skills or developed existing skills?
4/5
Learnt lots of new systems and customer service skills
Structure and Support
How well organised/structured is your programme?
3/5
The BA team are well organised and the programme is structured ok, but the learning provider Seetec is less organised
How much support do you receive from your employer?
5/5
A lot of support from colleagues at BA and regular catch-up meetings
How much support do you receive from your training provider when working towards your qualifications?
4/5
Lots of reviews
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
2/5
Sometimes what we learn from the training provider is things that we have already learnt on the role
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
1/5
Not many no
Recommendations & Advice
Would you recommend British Airways to a friend?
Yes
Why?
Good staff benefits and a nice working environment
What tips or advice would you give to others applying to British Airways?
Be open minded and prepare for hard work
