Customer Service Representative Review
at British Airways
Level 2 Apprenticeship
Hospitality Management
Hounslow
Review Submitted: May 2023
Overall Rating
4.9 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
5/5
-
Overview of Role
5/5
-
Skills Development
4.6/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
Check in customers, boarding at gates, lounge customer service.
To what extent do you enjoy your programme?
5/5
I thoroughly enjoy my programme.
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
I have learnt language skills while talking to different groups of people, used more formal language and have even had the chance to speak other language and improve my skills.
Structure and Support
How well organised/structured is your programme?
4/5
Very well structured, clear email invites to meetings and workshops.
How much support do you receive from your employer?
5/5
I receive lots of support, always receive emails and phone calls back and always have someone there for me if i’m struggling or need help.
How much support do you receive from your training provider when working towards your qualifications?
4/5
Lots of support from my training provider, we have monthly meetings.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
It helps give a better understanding of the role and therefore helps you to perform better
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
There are many communities you can be a part of, unions that you can join, and charity events you can help with.
Recommendations & Advice
Would you recommend British Airways to a friend?
Yes
Why?
You have so many sectors to explore and opportunities to move around in the business.
What tips or advice would you give to others applying to British Airways?
Be yourself, be confident and don’t be afraid to explore your opportunities.
