Customer service apprentice Review
at British Airways
Level 2 Apprenticeship
Marketing
West Drayton, UK
Review Submitted: May 2023
Overall Rating
4.7 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
5/5
-
Overview of Role
5/5
-
Skills Development
4.4/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
I am a customer service apprentice and my day to day role includes helping customers and making their airport experience better, dealing with different flights and check in zones
To what extent do you enjoy your programme?
5/5
I thoroughly enjoy my apprenticeship I would say it’s the best thing that I have ever chosen to do
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
I have learnt new English skills , ways to communicate with customers which will help me in later life
Structure and Support
How well organised/structured is your programme?
5/5
Very well organised we are always informed with the correct information travel directions and Any questions we need they provide good answers to
How much support do you receive from your employer?
5/5
We revive lots of support from out managers and they are always checking up on us and our well being
How much support do you receive from your training provider when working towards your qualifications?
3/5
Our training provider provides us will all the correct information but sometimes lacks getting back to us with questions and queries
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
4/5
I don’t think the training we do outside of our role plays a big impact because we learn on the job mostly
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
Yes we are always provided with social events and sporting events for charity’s and that we can just get involved in I think it’s a really good way to connect all our colleges
Recommendations & Advice
Would you recommend British Airways to a friend?
Yes
Why?
The support we have is amazing and you feel so welcomed and everyone around you is here to help, there is also so many opportunities in British airways for you
What tips or advice would you give to others applying to British Airways?
Be confident, engage with your peers and managers
