Customer Service Operative Level 2 Review
at British Airways
Level 2 Apprenticeship
Customer Service
Heathrow Airport (LHR), Longford TW6, UK
Review Submitted: May 2023
Overall Rating
4.4 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
4/5
-
Overview of Role
4/5
-
Skills Development
4.2/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
3/5
On a day to day basis, I check in passengers, ensure they’ve got the correct travel documents, answer any questions, board flights etc
To what extent do you enjoy your programme?
5/5
I enjoy the regular workshops and being able to have study days to catch up with work.
Skills Development
Have you learnt any new skills or developed existing skills?
4/5
I have developed a more confident way of speaking in public as I have to talk to many passengers passing through Heathrow everyday. I’ve also gained more experience in problem solving.
Structure and Support
How well organised/structured is your programme?
4/5
It’s very well organised and structured as things are planned months in advance.
How much support do you receive from your employer?
5/5
We receive a lot of support from the apprenticeship team within BA. They are always there for us to talk to and keep us updated with any news.
How much support do you receive from your training provider when working towards your qualifications?
5/5
Seetec provide a lot of support within regular review meetings and 1:2:1
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
4/5
With the regular review meetings, workshops, 1:2:1 and study days
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
3/5
School talks and volunteering
Recommendations & Advice
Would you recommend British Airways to a friend?
Yes
Why?
There’s a lot of support and a great path to develop and move up
What tips or advice would you give to others applying to British Airways?
Be confident and always go for that big step.
