Customer Experience Representative Review
at British Airways
Level 2 Apprenticeship
Business Operations
Harmondsworth
Review Submitted: May 2023
Overall Rating
3.5 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
3/5
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Overview of Role
3/5
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Skills Development
3/5
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Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
3/5
My role is to check customers in and board flight’s ensuring rules and regulations are met, and also man the lounge, and work at connections, and also host at various positions around the terminal. I have to give plenty of customer service to passengers and rectify any problems or delays they might have.
To what extent do you enjoy your programme?
3/5
I really enjoy my program as I do feel cared for and I often feel the satisfaction of my job when I clear a busy queue of angry passengers when their flights are delayed or cancelled. There are times when I feel stressed and don’t enjoy my job because of rude passengers.
Skills Development
Have you learnt any new skills or developed existing skills?
3/5
I have learnt a lot of communication skills and problem solving skills. I have also learned how to handle people who are being disruptive and annoying. Skills I have developed are technical skills which include proficiency in using certain computer systems. Other skills include, team work and leadership when it is a busy day.
Structure and Support
How well organised/structured is your programme?
3/5
It is somewhat well organised as we get 2 monthly study days but they are actioned quite randomly without asking us so we kind of have to deal with it.
How much support do you receive from your employer?
3/5
Quite a lot of support if I needed it.
How much support do you receive from your training provider when working towards your qualifications?
3/5
Quite a lot as she is very helpful and caring
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
3/5
Quite good
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
3/5
No not really. I do volunteer to do some charities with A Better BA
Recommendations & Advice
Would you recommend British Airways to a friend?
Yes
Why?
It’s a good work environment
What tips or advice would you give to others applying to British Airways?
Always smile
