Customer Service Practitioner Review
at British Airways
Level 2 Apprenticeship
Logistics and Operations
East Didsbury
Review Submitted: May 2023
Overall Rating
3.8 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
4/5
-
Overview of Role
4/5
-
Skills Development
3.6/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
My role includes answering phone calls to passengers who want to make a new booking or amend an existing booking. I also resolve customer relations cases.
To what extent do you enjoy your programme?
4/5
I do enjoy the apprenticeship.
Skills Development
Have you learnt any new skills or developed existing skills?
4/5
Patience and communication skills
Structure and Support
How well organised/structured is your programme?
3/5
The off the job hours are scheduled in however the nature of the job someone’s leaves little time to complete the actual coursework for the apprenticeship.
How much support do you receive from your employer?
5/5
We receive lots of support from our employer.
How much support do you receive from your training provider when working towards your qualifications?
1/5
Very little support from our training provider at Seetec, we seek out responses but get none
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
4/5
I think the qualification has helped me learn how to treat our customers equally and give them a good experience.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
We have hotel suppliers visit allowing us to network with them.
Recommendations & Advice
Would you recommend British Airways to a friend?
Yes
Why?
We care for our customers and always try to go above and beyond.
What tips or advice would you give to others applying to British Airways?
Take notes in your one to one with your apprenticeship provider because it helps when getting round to your off the job hours to remember what you went over.
