Customer service practitioner Review
at British Airways
Level 2 Apprenticeship
Logistics and Operations
Didsbury
Review Submitted: May 2023
Overall Rating
3.4 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
4/5
-
Overview of Role
3/5
-
Skills Development
3/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
customer service advisor, answering calls from customers abs providing a service to be helpful and help customers out.
To what extent do you enjoy your programme?
4/5
I do enjoy my apprenticeship and do receive a lot of great opportunities.
Skills Development
Have you learnt any new skills or developed existing skills?
3/5
Social skills
communication.
communication.
Structure and Support
How well organised/structured is your programme?
3/5
My apprenticeship and day to day job is organised however my apprenticeship provider is not well organised.
How much support do you receive from your employer?
4/5
I do receive a lot of support on my day to day role.
How much support do you receive from your training provider when working towards your qualifications?
2/5
Very little.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
3/5
It helps us customise our delivery to different customers to make sure they have a good experience.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
3/5
We have business and hotels come to visit, to help better our knowledge
Recommendations & Advice
Would you recommend British Airways to a friend?
Yes
Why?
I do find the opportunities incredible and enjoyable that come with the apprenticeship.
What tips or advice would you give to others applying to British Airways?
Make sure you save extra time outside of work to complete apprenticeship work.
