Apprentice Customer Service Review
at British Airways
Level 2 Apprenticeship
Logistics and Operations
Hillingdon
Review Submitted: May 2023
Overall Rating
3.9 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
3.5/5
-
Overview of Role
3/5
-
Skills Development
4/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
3/5
My role is Customer Service i check in passengers and board flights for aircrafts as well as helping out with disruptions.
To what extent do you enjoy your programme?
4/5
I enjoy the program as it has taught me a lot of new skills and developed previous skills i had.
Skills Development
Have you learnt any new skills or developed existing skills?
3/5
I have developed my communication skills and problem solving skills
Structure and Support
How well organised/structured is your programme?
4/5
Well organised and structured a few hiccups at the beginning but overall decent pacing with lessons and introduction to the terminal.
How much support do you receive from your employer?
4/5
Lots of support emails are replied to swiftly and there are many people to contact for help.
How much support do you receive from your training provider when working towards your qualifications?
4/5
Lots of support always letting me know my deadlines and what point i should be up-to and always open to help with what I need.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
4/5
Helps a lot and gives me insight on how to do my job in the terminal better.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
4/5
Yes there are we helped with a charity and there are many events that appear in emails
Recommendations & Advice
Would you recommend British Airways to a friend?
Yes
Why?
helps with gaining new skills and building confidence with dealing with people
What tips or advice would you give to others applying to British Airways?
have all your documents ready so the joining process is smoother.
