Apprentice Customer Service Review
at British Airways
Level 2 Apprenticeship
Logistics and Operations
London
Review Submitted: May 2023
Overall Rating
4.7 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
4.5/5
-
Overview of Role
5/5
-
Skills Development
4.6/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
Do a variety of different roles from check in to flights to customer service and lounges
To what extent do you enjoy your programme?
4/5
I’ve learnt a ton, it’s a fun place to work
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
Confidence has grown tremendously
Structure and Support
How well organised/structured is your programme?
4/5
Considering covid they’ve done well
How much support do you receive from your employer?
5/5
It’s there if I need support, I know who to contact
How much support do you receive from your training provider when working towards your qualifications?
5/5
I provide a ton of help and more is there if I need it
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
Massively increases my customer skills
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
4/5
BA clubs
Recommendations & Advice
Would you recommend British Airways to a friend?
Yes
Why?
Great place to work, loads of connections made and a great place to work your way up
What tips or advice would you give to others applying to British Airways?
Read the fine print and always ask questions
