Customer service Review
at British Airways
Level 2 Apprenticeship
Logistics and Operations
Hillingdon
Review Submitted: May 2023
Overall Rating
4.8 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
5/5
-
Overview of Role
5/5
-
Skills Development
4.4/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
Oversee the customer operations at Heathrow Airport
To what extent do you enjoy your programme?
5/5
I loved bing able to work in such an amazing environment and working for a very well known brand
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
I have learnt many new skills will bring on my course
Structure and Support
How well organised/structured is your programme?
4/5
It was very good considering the environment we where on with covid
How much support do you receive from your employer?
5/5
Loads via face to face chats and emails
How much support do you receive from your training provider when working towards your qualifications?
4/5
There is support if I need to use it
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
4/5
It has massively increased with my customers skills
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
We have lots of events where we can get involved in if we wish
Recommendations & Advice
Would you recommend British Airways to a friend?
Yes
Why?
You are able to gain amazing job experience will earning a wage and wearing the recognisable uniform
What tips or advice would you give to others applying to British Airways?
Ready the job description and always ask questions if unsure
