customer service apprentice Review
at British Airways
Level 2 Apprenticeship
Logistics and Operations
London
Review Submitted: April 2023
Overall Rating
3.5 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
3/5
-
Overview of Role
3/5
-
Skills Development
3.4/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
3/5
my role is to check in customer for their flight check they have the correct documents to travel make ,sure all the details in their passport match in the system also to check in their bags and tag them also give them their boarding passes and then they can go.
To what extent do you enjoy your programme?
3/5
i enjoy this programme because i get to meet new people and experience different things i get to learn more about the role .also learning about the different documents that you need to have so you can travel to certain countries and what certain countries require to enter the country.
Skills Development
Have you learnt any new skills or developed existing skills?
3/5
the new skills that i have learnt is how to communicate with the customers more effectively so that if they have any problems i can solve them effectively for example if their flight was cancelled i know what to do for them to be rebooked on the next flight then.
Structure and Support
How well organised/structured is your programme?
3/5
the programme is structured very well we get study days were we are offline from work so we can focus on studying for the apprenticeship we also have days that we have to come in to do workshops to learn more about the role for customer service and how to meet the goals.
How much support do you receive from your employer?
4/5
i get a lot of support from my mangers if i have any questions i can email them and they will try and resolve the issue
How much support do you receive from your training provider when working towards your qualifications?
3/5
i receive a lot of support from my training provider
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
3/5
it helps me to learn more about the role and have more experience with the role
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
4/5
they do charity work for example we sold poppys at terminal 5 and we also made food for the homeless people
Recommendations & Advice
Would you recommend British Airways to a friend?
Yes
Why?
it is a good company and offers lots of different roles for example apprenticeships
What tips or advice would you give to others applying to British Airways?
that you should apply for British airways because it will give you lots of experience and help you achieve your goals
