Customer service operative Review
at British Airways
Level 2 Apprenticeship
Logistics and Operations
Heathrow Airport (LHR), Longford TW6, UK
Review Submitted: April 2023
Overall Rating
5 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
5/5
-
Overview of Role
5/5
-
Skills Development
5/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
I check in customers and deal with situations when I’m landside and when I’m airside I deal with customers who are on standby and I’m in connections, meeting arrivals and boarding customers.
To what extent do you enjoy your programme?
5/5
A lot
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
In my role in landside I check in customers and deal with situations and when I’m Airside I board customers and make announcements.
Structure and Support
How well organised/structured is your programme?
5/5
Really well structured and organised
How much support do you receive from your employer?
5/5
A lot
How much support do you receive from your training provider when working towards your qualifications?
5/5
Receive a lot of support when training.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
Makes me feel more confident in myself
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
N/A
Recommendations & Advice
Would you recommend British Airways to a friend?
Yes
Why?
Because it’s a good start in life and gives you a lot of confidence in yourself
What tips or advice would you give to others applying to British Airways?
Be confident
