Customer service Review
at British Airways
Level 2 Apprenticeship
Hospitality Management
Rochester Ave, Feltham TW13 4EJ, UK
Review Submitted: April 2023
Overall Rating
4.2 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
5/5
-
Overview of Role
4/5
-
Skills Development
3.6/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
My role is to check in our customers and make sure they have a nice smooth journey with us. I also board flights and help with any people that need assistance.
To what extent do you enjoy your programme?
5/5
I enjoy the program as everyday there is different challenges to overcome, however it sometimes gets annoying as customers get angry and shout at us for no reason.
Skills Development
Have you learnt any new skills or developed existing skills?
4/5
Yes I have learned new communication skills that have made a massive impact on the way I talk to our customers and colleagues.
Structure and Support
How well organised/structured is your programme?
2/5
It is organised pretty well as we are informed before hand of our tasks and where to go. However when we get out at a certain place we tend to get moved around a lot.
How much support do you receive from your employer?
5/5
We receive a lot of support from our employer, I feel like I can talk to my managers about any problems that I have and we can get it sorted.
How much support do you receive from your training provider when working towards your qualifications?
3/5
We receive the correct amount of support our trainers are always here happy to answer any questions that we have they go into detail and give plenty of examples of how to deal with situations
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
3/5
I feel it motivates me as I wish to progress within the company and become a manager.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
We have some days where we get offlined to attend to special events such as apprenticeships days this is good as we get a day off work to help other teenagers get the apprenticeship they want
Recommendations & Advice
Would you recommend British Airways to a friend?
Yes
Why?
It’s a good job to have as you get such good staff benefits.
What tips or advice would you give to others applying to British Airways?
Try use more of your customer related incidents or roles you had in the past as this will make it more easy for you
