WFM Analyst Review
at The Co-op
Degree Apprenticeship
Customer Service
Manchester
Review Submitted: April 2023
Overall Rating
2.3 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
2/5
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Overview of Role
3/5
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Skills Development
2/5
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Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
1/5
I analyse labour cost and provide SME support to front line colleagues. This involves answering queries around pay and labour model. I support the business in optimising a labour force and look to find the optimum solutions for it. I also analyze capacity for colleagues to understand the best itme to land activity.
To what extent do you enjoy your programme?
3/5
I enjoyed the programme, The tutors on the whole were very good and engaging, pen to conversation, questions and feedback. The in-person sessions were much more interactive and engaging than the virtual ones. I think mainly due to rules 7 regulations, some of the CMDA aspect felt clunky, which was probably out of the course providers hands
Skills Development
Have you learnt any new skills or developed existing skills?
3/5
I have learnt new skills, I feel the benefit has been to understand the academic theory behind skills, terminology and tools which i was somewhat familiar with. The course allowed me to view the business I work for with a fresh set of eyes and look in areas i wouldn't normally.
Structure and Support
How well organised/structured is your programme?
3/5
From a providers view, it was structured well, and adapted well as i completed this during the covid pandemic. I think information around how the programme works could have been explained a little clearer at the start, I believe a lot of students found it confusing to begin with, including myself.
How much support do you receive from your employer?
1/5
Barely any. My line managers were supportive, but the business itself provide very little support to myself or them. It felt I was doing a course which was separate to my day job. The company did not create the space or environment to really engage with apprentices, it was down to individuals goodwill when thee was support.
How much support do you receive from your training provider when working towards your qualifications?
4/5
Support was good, personal tutor and course tutors were on the whole very supportive and available to pick up any queries and offer advice. The feedback from reports and essays was also very good and allowed me to improve going forward. They were engaging and personable.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
1/5
I feel I'm better educated and qualified, and I am able to perform my role better. However, due to the company and role, I do not feel feel it is being utilised at all. The company does not embrace apprentices, or create any opportunities to further develop or showcase the newly learnt skills.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
1/5
There are a few support groups that support minorities such as LGBTQ or BAME, however nothing much else that could b classed as social or sports. There are very little networking events, and the the feeling is its more 'who you know'. Its difficult to engage and socialise with those outside of the immediate team .
Recommendations & Advice
Would you recommend The Co-op to a friend?
No
Why?
The Co-op has good values, but progression and development is very poor and dependant on if you have a good line manager. Pay and reward is lower than the industry average. It is not very well organised and is very reactive. There are positives, in general it does create a good friendly working environment and it feels they try and do the right thing. There are far worse places to work.
What tips or advice would you give to others applying to The Co-op?
Ask the right questions at an interview, understand what your priorities and ambitions are before and seek to understand if Co-op can match that. The skill level and knowledge across teams is quite varied and broad, some teams are great to work in, some less so. Try and reach out to someone with inside experience.
Undergraduate Ethics, Sustainability, and Food Policy Coordinator
at The Co-op
- Placement (10 Months+)
- Manchester
-
4.7
