Quality Lead Review

Item: Quality Lead at Halfords
Rating: 4.4
Author: Anonymous

at Halfords

Higher Level Apprenticeship

Customer Service

Redditch

Review Submitted: October 2022

Overall Rating

4.4 /5

The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!

5/5 - Overview of Role

4/5 - Skills Development

4.2/5 - Structure and Support

Overview of Role

Please give an overview of your role and what this involves on a day-to-day basis:

5/5

I am Quality Lead for our Customer Services Team. My role is to ensure all colleagues receive weekly quality performance evaluations

To what extent do you enjoy your programme?

5/5

Really enjoying it so far. Have a great cohort

Skills Development

Have you learnt any new skills or developed existing skills?

4/5

I am only one month into the apprenticeship but already learning new skills - so far we've focused on the coaching principles which has given me insights into Ethics etc

Structure and Support

How well organised/structured is your programme?

4/5

I have given feedback that the initial workshop felt overwhelming in terms of what to do and how much work was involved. A little more "hand holding" for the first workshop would have been helpful to feel prepared. However now have a great understanding of what to expect