Operational Support Administrator Review
at LMP Group
Level 3 Apprenticeship
Business Operations
London
Review Submitted: May 2022
Overall Rating
5 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
5/5
-
Overview of Role
5/5
-
Skills Development
5/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
My main role is to support, and help tutors and learners daily by answering queries via email and call. I provide general administrative support with different functions: registrations, booking functional skills exams, process learners into gateway, updating records, and manage data for several end-point assessment organisations.
To what extent do you enjoy your programme?
5/5
I enjoy supporting and helping people in my company. My Apprenticeship tutor is also one of my colleagues, that is why I always try to show my gratitude to her tireless work and effort for my programme by giving my help in any queries she may need.
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
I've been learning how to communicate effectively and manage relationships with internal and external stakeholders. I've also been developing my problem solving and troubleshooting skills to excel in delivering the best support to our tutors and learners.
Structure and Support
How well organised/structured is your programme?
5/5
My programme consists of an induction and initial session, monthly learner support sessions, formal reviews with tutor and line manager, several webinars with other peers to support the modules that I've been studying, and different tasks to show evidence of my learning.
How much support do you receive from your employer?
5/5
My line manager has always been keen to support me in my programme. Despite her busy schedule, she makes sure to take some time for my formal reviews. She has been willing to guide and help me in anything I need for my course.
How much support do you receive from your training provider when working towards your qualifications?
5/5
I've been having monthly learner support sessions with my Apprenticeship tutor. She has always been willing to support me with a positive attitude. The webinars are organised and mentored by the tutors of my training provider, and they have been given me so much help in my learning.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
I have definitely put the theory into practice. In the modules I have studied so far, I have learned more about the culture used in my organisation, how to communicate with different stakeholders, how I can use my skills to meet my organisation's goals.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
Every Monday the whole staff get together remotely to discuss about the Hot Topic of the week. We are currently having daily sessions to raise awareness and speak about Mental Health. We do a lot of company events throughout the year, such as Away Days and summer camps.
Recommendations & Advice
Would you recommend LMP Group to a friend?
Yes
Why?
I became part of the LMP group as a Kickstarter, then I was offered an Apprenticeship with a permanent position, and I can testify that LMP is really a place that creates opportunities and inspire ambition where employees can upskill and make a change.
What tips or advice would you give to others applying to LMP Group?
I would advise them to look at the LMP group website to know more about the company's mission, study the job role description you are interested in, to be well prepared for the interview, and have a positive attitude and a growth mindset!
Level 3 Business Admin apprenticeship
at LMP Group
- Level 3 Apprenticeship
- Blackheath Royal Standard
-
4.4
