Team member Review
at KFC UK & I
Level 2 Apprenticeship
Hospitality Management
Birmingham
Review Submitted: May 2022
Overall Rating
5 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
5/5
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Overview of Role
5/5
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Skills Development
5/5
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Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
My roles on a daily basis are to keep my work space clean, meet sales targets and upselling targets. Meet speed targets. Complete any cleaning tasks. Ensuring customers have the best experience possible. Double checking orders. If on close ensuring the close is done up to standards and everything is stocked up and ready for the morning.
To what extent do you enjoy your programme?
5/5
There is always something new to learn. I set myself targets to work towards to develop my skills and gain new ones. Everyone is friendly and I have made many friends. Shifts are enjoyable. Learning on the side whilst working has worked really well for me and I would highly recommend the programme.
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
My confidence has increased very much. My communication skills have also improved. My speed from when I started is much better. I have also learnt other stations so I can work on other stations. I have learnt different ways of upselling and meeting customer satisfaction survey targets. I have also learnt how to deal with different situations.
Structure and Support
How well organised/structured is your programme?
5/5
I have been given learning plans to monitor my progress which I can go back to go over any previous learning. I can also do knowledge tests to recap on previous topics. The units help when it comes to doing written tasks. You can also see how many units you have left.
How much support do you receive from your employer?
5/5
I can go to my employer whenever I need something and I have also set targets with them on what I can improve. We have done progress checks to see what areas I do well in and what I can improve. If I ever have any issues I feel comfortable going to my employer.
How much support do you receive from your training provider when working towards your qualifications?
5/5
If I ever need help or have any question’s I can contact my tutor easily. All work is set out in tasks all all resources are provided. The tutor also explains the work well before setting it and makes sure I understand what I need to do.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
Very well. My tutor provides me with everything I need to know. It has helped me gain knowledge which helps me in my daily tasks. Through completing units you learn about different things that help the business like upselling and customer communication which I have improved on hugely. The qualification helps you gain a lot of knowledge.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
There are many activities we can get involved in, such as, community litter pick, competitions and work shops etc. we also have staff parties and team outings. We also have daily competitions in store aswell between team members. Managers also have managers night outs. We have recognition aswell for team member and team leaders.
Recommendations & Advice
Would you recommend KFC UK & I to a friend?
Yes
Why?
KFC is a great place to work , you make many friends and learn many skills. You learn skills such as how to deal with situations and customer communication which you can use in a different workplace if u was to progress or even in daily life. You get recognised when you work well and if you have any concerns there are many people to help.
What tips or advice would you give to others applying to KFC UK & I?
If on a programme try and incorporate your daily work tasks into your work to make it easier to show how your using skills you learnt at work. It’s hard at first but you settle down quite quickly. It’s a fast paced environment so overtime you learn to pick up speed. You can never ask too many questions, it’s better to ask as many times and get it right rather than being worried about makin mistakes.
