Team Leader Review

I am a Team leader at the food store. My duties include leading a team to complete daily tasks, which supports smooth running of our store and helps us to serve our customers well. In absence of a manager I act as a duty manager, this include making staff rotas, attending regional meetings with another store managers.

I find a structure of the Apprenticeship is well planned out, we have a good introduction on what to expect and what timescale we have to work with. I have came across with some challenges in allocating time for apprenticeship when work was extremely busy. I am very lucky I have very helpful tutor by my side. My only concern is My English and Maths studies took longer than expected, so I couldn't concentrate on my main Apprenticeship until the very end.

I don't get enough support from my employer at the moment as my store doesn't have a managers. That means some information I had to research myself or ask my tutor for support. Although this helped me to be more independent and become better at research, it was also very time consuming.

When things got really busy and difficult at work, I knew it was an option to take a pause on my apprenticeship. I never needed it, but it was good to know I had the choice. My tutor was absolutely fantastic and would come back to me in matter of hours whenever I was stuck on the task or needed reschedule.

I have better commercial awareness of a Co-op as a whole. This helps me to make better choices at work with my colleagues and customers. Understanding how my own stores KPI's can impact company is empowering. I also learned about different management styles, communication. Written assessments also helped me to improve my English writing skills.

Yes

It's a great place to work, flexible hours available to work around childcare, which is very important to me as a mum of 2. I also enjoy working with team which is diverse and interesting. Co-op offers great rate of pay and great carer opportunities for those who wants to further their roles.