Digital Operations Lead Review
at KFC UK & I
Degree Apprenticeship
Hospitality Management
Solihull
Review Submitted: April 2022
Overall Rating
4.4 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
4.5/5
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Overview of Role
4/5
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Skills Development
4.2/5
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Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
I'm accountable for devising and leading the business strategy for delivering optimum operational performance for digital sales channels across the KFC UK&I estate.
I lead a team of SMEs that support KFC's 1000 restaurants, across 30+ franchise businesses.
I lead a team of SMEs that support KFC's 1000 restaurants, across 30+ franchise businesses.
To what extent do you enjoy your programme?
4/5
I've found the programme to offer a good balance between useful structure and the flexibility to work at my own pace and in a way that feels comfortable for my own preferences.
Skills Development
Have you learnt any new skills or developed existing skills?
4/5
Yes; I've developed my academic writing skills, my understanding of various academic models and theories, as well as my ability to critical evaluate both myself and others/other material.
Structure and Support
How well organised/structured is your programme?
4/5
The programme structure has been clear, with good levels of communication from programmes leaders. It's also very straightforward to find out more information when needed.
How much support do you receive from your employer?
4/5
All that's necessary. It can be a challenge finding the time to dedicate to studying and on-the-job learning, but my line manager and colleagues are very supportive of the importance of doing so.
How much support do you receive from your training provider when working towards your qualifications?
4/5
All that's required. They're quick to respond to queries and they've built time into the programme to check in on progress.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
4/5
Significantly. By unlocking more self-confidence and better understanding of business.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
Lots. There are a range of groups to get involved with.
Recommendations & Advice
Would you recommend KFC UK & I to a friend?
Yes
Why?
The culture of the business is excellent - it's extremely people centric. The rewards and benefits feel above average, and career progression is readily available.
What tips or advice would you give to others applying to KFC UK & I?
The business is invariably more interested in your values, personal preferences and personality than your experience and qualifications. The latter(s) are important, but be ready to share who you are as a human - and be comfortable being yourself, because the business encourages diversity.
