Team Leader Review

Item: Team Leader at KFC UK & I
Rating: 4.9
Author: Anonymous

at KFC UK & I

Level 2 Apprenticeship

Hospitality Management

Ross-on-Wye

Review Submitted: April 2022

Overall Rating

4.9 /5

The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!

5/5 - Overview of Role

5/5 - Skills Development

4.8/5 - Structure and Support

Overview of Role

Please give an overview of your role and what this involves on a day-to-day basis:

5/5

I am a shift runner.I have to organise the shift,ace in place,check and count the stock,doing the paperwork, receive orders,trainee the new staff, open and close the tills,look after the cleanliness,solve any maintenance issues,keep contact with suppliers.

To what extent do you enjoy your programme?

5/5

I really happy with my programme.The hospitality is my passion and I can understand the topics easily in spite of I am not a native speaker.

Skills Development

Have you learnt any new skills or developed existing skills?

5/5

I have learnt about a professional customer service and the global franchise business.I understand why is important the great client experience and impact of the good team work for profit.

Structure and Support

How well organised/structured is your programme?

5/5

In my opinion the programme is well organised.Every each topic is a new adventure, either I can improve my language skills and improve my vocabulary as well.

How much support do you receive from your employer?

5/5

I get a support from my employer.I can learn for free,what is fantastic.

How much support do you receive from your training provider when working towards your qualifications?

5/5

I receive a great support from my training provider.If I have any question they don't hesitate to give the correct information.They are friendly and helpful.

How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

5/5

I definitely perform better in my job!I can handle better the customer's complaints and I can organise easier my shifts.

Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

4/5

I understand why team work is so important.I try close together my team members.This sometimes is difficult because of different ages,sex and cultures.