Customer Service Specialist Review
at Paragon Skills
Level 3 Apprenticeship
Logistics and Operations
Manchester
Review Submitted: February 2022
Overall Rating
3.6 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
3.5/5
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Overview of Role
3/5
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Skills Development
3.4/5
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Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
I'm an Operation Executive Agent. I need to monitore the booking on the website and confirm the booking that the system can't confirm straightaway
To what extent do you enjoy your programme?
3/5
Not that much because some activities are ripetitive and not linked with my actual role
Skills Development
Have you learnt any new skills or developed existing skills?
3/5
I've learned some good technique to how to approach customers in a better way.
Structure and Support
How well organised/structured is your programme?
3/5
The tutor is very helpful and present but i found some activities repetitive and not that much interesting.
How much support do you receive from your employer?
3/5
In the first part of the year it was quite impossible to ask some time to work on the self study but it improved months by months
How much support do you receive from your training provider when working towards your qualifications?
4/5
I've received an excellent support from the trainer/tutor
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
3/5
There are some good tips and technique but overall i was expecting something more
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
4/5
There are workshop which are quite interesting and useful.
Recommendations & Advice
Would you recommend Paragon Skills to a friend?
Yes
Why?
It's a good way to obtain a qualification.
What tips or advice would you give to others applying to Paragon Skills?
Trying to choose a path that can improve your skills
