Customer Service Sales Adviser Review
at Sky
Level 2 Apprenticeship
Marketing
Livingston
Review Submitted: May 2021
Overall Rating
4.9 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
4.5/5
-
Overview of Role
5/5
-
Skills Development
5/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
I have to take calls from customers on a daily basis around any problems they have with their current sky account. I do my best to work out solutions to see what's best for the customer and provide the best service.
To what extent do you enjoy your programme?
5/5
I really enjoy my programme as its fun, I love talking to customers.
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
I have learned loads of new communication skills since starting the apprenticeship as well as confidence.
Structure and Support
How well organised/structured is your programme?
5/5
Our Sky apprentice programme is structured very well.
How much support do you receive from your employer?
5/5
I receive loads of support from Sky about any issues or problems I have during my programme, they are fantastic
How much support do you receive from your training provider when working towards your qualifications?
5/5
I receive a lot of support from training provider and have monthly meetings to receive feedback.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
I feel it helps me perform better as it gives me a lot of advice and helps me before on my day to day role
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
We have lots of different activities such as team time, take 5 and time to learn
Recommendations & Advice
Would you recommend Sky to a friend?
Yes
Why?
Because its a fantastic place to work, very enjoyable and there is so much support
What tips or advice would you give to others applying to Sky?
Be yourself, be confident and be motivated
