Customer service Review

Item: Customer service at LMP Group
Rating: 2.6
Author: Anonymous

at LMP Group

Level 3 Apprenticeship

Science

Birmingham

Review Submitted: May 2021

Overall Rating

2.6 /5

The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!

2/5 - Overview of Role

4/5 - Skills Development

2.4/5 - Structure and Support

Overview of Role

Please give an overview of your role and what this involves on a day-to-day basis:

2/5

Answering phone calls and preparing medication for ongoing days.

To what extent do you enjoy your programme?

2/5

I enjoy helping customers and working with my team to ensure the correct service is provided.

Skills Development

Have you learnt any new skills or developed existing skills?

4/5

I have learnt alot of new skills during my apprenticeship. I have learnt different ways to deal with customers, how to adapt my approch to customers and how to provide a great journey with them.

Structure and Support

How well organised/structured is your programme?

4/5

My programme is very well structured. I was able to complete each module in a great amount of time with ongoing support.

How much support do you receive from your employer?

1/5

Not as much as i would have liked

How much support do you receive from your training provider when working towards your qualifications?

3/5

I received support, they was always there to answer my questions if i needed support.

How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

3/5

Much well. I am now able to apply all my skills to my work environment and i feel much more confident.

Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

1/5

Recommendations & Advice

Would you recommend LMP Group to a friend?

Yes

Why?

Great training provider. Always there for any type of support. constant reminder of the support whether that is to do with safe guarding, health any safety of any concerns.