Team Member Review

Item: Team Member at KFC UK & I
Rating: 4
Author: Anonymous

at KFC UK & I

Level 2 Apprenticeship

Hospitality Management

Birmingham

Review Submitted: May 2021

Overall Rating

4 /5

The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!

4/5 - Overview of Role

4/5 - Skills Development

3.8/5 - Structure and Support

Overview of Role

Please give an overview of your role and what this involves on a day-to-day basis:

4/5

Working at KFC is quite fast-paced and you talk to and meet a lot of people. My job is a FOH team member and my role includes presenting food, serving customers, taking customers orders at the till and also packing the food. we also have table service in-store, so i also bring the food to customers, a bit like waitressing.

To what extent do you enjoy your programme?

4/5

i think working at KFC is fun but at the same time i am having fun, i am learning quite a lot and feel good because i know these learnt skills will assist me in the future when i get another job in hospitality and i will apply these skills in life.

Skills Development

Have you learnt any new skills or developed existing skills?

4/5

i have developed more social skills because i have to communicate with colleagues and customers. i have also learnt the importance of about hygiene and safety within the placement and also with food. working at KFC, I have also developed more customer service skills as well as having the experience of dealing with complaints and queries.