Team Leader Review
at KFC UK & I
Level 3 Apprenticeship
Hospitality Management
Manchester
Review Submitted: May 2021
Overall Rating
5 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
5/5
-
Overview of Role
5/5
-
Skills Development
5/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
My daily jobs include:
- cash management: safe count, tills count, banking:
- inventory: daily stock count of chicken on the bone, hot wings, mini fillets, fillets and zingers (fresh and frozen), fries and popcorn;
- deployment: making sure team is on their strongest stations;
- delegating: cleaning tasks when quiet, stocking up
- assigning breaks
- checking if the store is run up to the brand standards
- cash management: safe count, tills count, banking:
- inventory: daily stock count of chicken on the bone, hot wings, mini fillets, fillets and zingers (fresh and frozen), fries and popcorn;
- deployment: making sure team is on their strongest stations;
- delegating: cleaning tasks when quiet, stocking up
- assigning breaks
- checking if the store is run up to the brand standards
To what extent do you enjoy your programme?
5/5
I love learning new things, always asking for new challenges, asking lots of questions, and making sure I know everything I should know as a team leader. I really enjoy my apprenticeship, it is a great opportunity for my future development. I would love to learn as much as I can.
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
I have learned a lot of new skills. I am more confident as a team leader now. I am constantly learning new things, asking for new challenges. I love to learn new things and I am very excited I have this opportunity that the work provides extra training as an apprentice.
Structure and Support
How well organised/structured is your programme?
5/5
I think the programme is very well organised given the circumstances. All learning is available online, which you can access anytime, which is brilliant if you a busy parent. All appointments are done over the phone at your convenient time, which also makes my life easier. Also, there are online classes that you can access from home.
How much support do you receive from your employer?
5/5
I am receiving great support from my employer every time I ask for help. My employer tries to let me to learn as much as possible. I love to learn new things, I am very ambitious and thriving when given the chance to learn new tasks. An apprenticeship is a great opportunity to do that.
How much support do you receive from your training provider when working towards your qualifications?
5/5
My training provider is always happy to help, always available to answer any questions over the phone or email. He is very friendly and understanding. As a single parent, it is not easy sometimes to juggle the time between work, family life, and doing new qualifications. Appointments are always booked at my convinience.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
Thanks to the apprenticeship programme I feel more confident as a team leader, I have learnt many new skills, I am calmer, I can manage stressful situations much better. I love to learn new things and I feel the apprenticeship program helped me a lot since I have started it.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
At the moment in a pandemic crisis, we do not organize any extracurricular activities, which is a shame. Hopefully, we can soon start planning some events. We usually have a days outs, once or twice a year when all the team can socialize outside work or a little get together when we are going out for a meal.
Recommendations & Advice
Would you recommend KFC UK & I to a friend?
Yes
Why?
I work for kfc nearly 5 years and it a very family-friendly place. The hours are very flexible, which is great when you are a single parent of two kids that attending primary school. I have never had a problem with changing my availability during school holidays. Also, I have done one qualification Level 2 a few years ago.
What tips or advice would you give to others applying to KFC UK & I?
It a great opportunity for young people or working mothers. You can work around your study or family life. You can get promoted, crossed trained, you can get new qualifications. Job is very fast-paced, it great energy and fun. Also, you can get 25% staff discount. Kfc is all about diversity, so it is a great opportunity to meet other cultures.
