learning specialist Review
at AO
Level 3 Apprenticeship
Customer Service
Crewe
Review Submitted: May 2021
Overall Rating
5 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
5/5
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Overview of Role
5/5
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Skills Development
5/5
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Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
analyses, design, deliver, evaluate training for our agents. i could be delivering inductions for new starters to designing new material for training
To what extent do you enjoy your programme?
5/5
i really enjoyed the workshops
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
ive learnt handy tips when delivering but ive learnt more of the knowledge side of L&D thanks to crosby training
Structure and Support
How well organised/structured is your programme?
5/5
I knew from day one what my journey looked like and what the end goal was.
How much support do you receive from your employer?
5/5
it felt like [This section of the comment has been removed by a member of the Higherin Team because it did not meet our site terms and conditions] was on call 24/7, when ever i had a question or issue, i could call her and nothing was too much trouble.
How much support do you receive from your training provider when working towards your qualifications?
5/5
every step of the way.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
it has massively helps because i have learnt more of the knowledge side of my role
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
we have an engagement team that are always putting extra activities on for us
Recommendations & Advice
Would you recommend AO to a friend?
Yes
Why?
Because ao dont just look after the customers, they also look after their staff.
What tips or advice would you give to others applying to AO?
be yourself and not a robot. make sure you brush up on your emotional intelligence.
