Home service engineer apprentice Review
at Sky
Level 3 Apprenticeship
Engineering
Wakefield
Review Submitted: April 2021
Overall Rating
3.6 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
3/5
-
Overview of Role
4/5
-
Skills Development
3.4/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
Installing and servicing Sky products, dishes and cables using the best technology and health and safety equipment. Ensuring products work as efficiently as possible and providing the best customer service possible.
To what extent do you enjoy your programme?
2/5
The apprenticeship as a home service engineer is for customer service, while enjoying the role and what comes with it, I sometimes felt like the qualification wasn’t in line with work I do.
Skills Development
Have you learnt any new skills or developed existing skills?
4/5
I have my developed customer service, teamwork and communication skills, working daily with a range of people means I must adapt how I talk to people to ensure the best possible outcomes for customers
Structure and Support
How well organised/structured is your programme?
3/5
There is assistance available from the qualification provider which is helpful, but internally was scarce
How much support do you receive from your employer?
3/5
How much support do you receive from your training provider when working towards your qualifications?
5/5
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
1/5
At the level i take the qualification and with the work I do, the coursework toward the qualification sometimes felt like it had nothing to do with my role
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
Working for Sky is brilliant, other engineers are open and inviting, there are often plenty of things to do socially, including charity walks & football organised by team members
Recommendations & Advice
Would you recommend Sky to a friend?
Yes
Why?
The business looks after its employees & considers them at every level to improve work life balance for everyone. The role provides great social opportunities and benefits.
What tips or advice would you give to others applying to Sky?
Just be yourself, answer questions honestly and when answering questions look at them from a different perspective.
