Customer service advisor Review
at Sky
Level 2 Apprenticeship
Information Technology
Stockport
Review Submitted: April 2021
Overall Rating
4.3 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
4/5
-
Overview of Role
4/5
-
Skills Development
3.8/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
I am a customer service advisor with sky. I am part of the tech team that deals with solving customer issues that can be Broadband and tv issues
To what extent do you enjoy your programme?
4/5
I enjoy the programme as it allows me to gain valuable on the job experience as well as learning how to give the best service.
Skills Development
Have you learnt any new skills or developed existing skills?
4/5
I have learnt how to communicate a lot better on the phone and how to empathise with customers a lot better.
Structure and Support
How well organised/structured is your programme?
3/5
The programme could do with a bit more time to do our studies. It is quite hard to find the time to balance the job and the learning side.
How much support do you receive from your employer?
4/5
I have received a lot of support from my employer. There is always someone available to answer any questions i have.
How much support do you receive from your training provider when working towards your qualifications?
4/5
i have a monthly meeting with them and they are always available to email if we have any queries
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
4/5
This give me a lot of information and help as I came from a non customer facing role so everything is new to me. This gives me a lot of information that i can use when on the calls
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
4/5
Yes the team at sky arrange things. These are done virtually at the moment. This included bongos bingos and quizzes
Recommendations & Advice
Would you recommend Sky to a friend?
Yes
Why?
Excellent training services. Great benefits and a wide range of opportunities to improve and grow in the business
What tips or advice would you give to others applying to Sky?
Just be yourself. Be confident in your abilities
