Customer experience team Review
at British Airways
Level 2 Apprenticeship
Logistics and Operations
Hounslow
Review Submitted: April 2021
Overall Rating
3.8 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
3.5/5
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Overview of Role
4/5
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Skills Development
3.4/5
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Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
3/5
My role is to provide customers with an excellent service from start to finish. This can involve checking customers in for flights and checking their documentation. Or it can be boarding flights that are departing checking customers identification and also their boarding passes. You could also work in the lounges.
To what extent do you enjoy your programme?
4/5
I enjoy the majority of the programme the training can be quite challenging but once you are in the terminal and applying the things that you have learnt you feel more confident and are able to enjoy the day to day role and what it intales. I enjoy the fact that each day is different.
Skills Development
Have you learnt any new skills or developed existing skills?
4/5
I have learnt how to assist customers with restricted mobility and ensure that their needs are met at check in and also going through to departures. I have developed my communication skills ensuring that I am always using the correct method of communication and know when it is essential to relay information.
Structure and Support
How well organised/structured is your programme?
3/5
In the beginning of the programme their was a lack of communication which can make you become anxious as to what is expected of you and leave you feeling unsure. But as the months went on we received more information and began to have welfare calls every other week which was reassuring.
How much support do you receive from your employer?
4/5
We received some support from the apprenticeship team that were looking after us they would always reply to emails if we had any concerns and action any immediate questions that needed fixing. It was reassuring to know our issues were being listened to and that we had that level of support.
How much support do you receive from your training provider when working towards your qualifications?
4/5
There is continuous support from the trainer when working towards the qualification. Whether that’s communicating if you are having any issues with the coursework and need assistance on what is expected of you. Or communication when you have completed outstanding level of work. They also support you when carrying out workshops.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
4/5
I feel that the content that we learned in our coursework enabled us to have a deeper understanding of how we can apply this knowledge to the working place. It prepared us for what life would be like working in the terminal and enabled us to perform to a higher standard.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
2/5
I’m sure there are extra curricular activities that we would normally get to be involved in but due to the pandemic I don’t feel many of these were possible as they did not run the same way they normally would and we didn’t receive much information on them.
Recommendations & Advice
Would you recommend British Airways to a friend?
Yes
Why?
I would recommend working for British airways as it gives you an insight into working for a large scale company and gives you skills that will develop you as a person. The nature of the job is very fast paced so there is never a dull moment and you get to make customers days special.
What tips or advice would you give to others applying to British Airways?
I would advise anyone thinking of applying to ensure they do their research on the company and really understand the role and what is expected of you as there is a lot of work that does need to be completed. I would say just to be yourself and go for it.
