Store Manager Review

Item: Store Manager at The Co-op
Rating: 3.7
Author: Anonymous

at The Co-op

Higher Level Apprenticeship

Customer Service

Greenock

Review Submitted: April 2021

Overall Rating

3.7 /5

The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!

3.5/5 - Overview of Role

4/5 - Skills Development

3.6/5 - Structure and Support

Overview of Role

Please give an overview of your role and what this involves on a day-to-day basis:

5/5

Managing a small-medium sized convenience store, including the colleagues employed within. Part of the role includes stock management, customer interaction and serving.

To what extent do you enjoy your programme?

2/5

The programme has felt stunted and hasn’t flowed as I would have expected, but this is predominantly down to the course being online with little to no personal interaction (due to COVID). This has meant that the course hasn’t felt as engaging as it could be.

Skills Development

Have you learnt any new skills or developed existing skills?

4/5

This past year, I have been working on personal growth and personal development, which has included working on my networking and communication skills.

Structure and Support

How well organised/structured is your programme?

2/5

Lay out of content is easy enough to navigate, however there have been quite a few issues with regards to flow of content. The departments within HART seem to be disorganised and don’t seem to work in sync.

How much support do you receive from your employer?

5/5

Employer is excellent for support, giving 20% of scheduled week allowance to facilitate apprenticeship work.

How much support do you receive from your training provider when working towards your qualifications?

4/5

Have regular check-ins with tutor to ensure that the required work is being completed, with support along the way to ensure high quality of work submitted.

How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

4/5

It is giving me the opportunity To consolidate What I am learning through the qualification. I am being able to strengthen my skills and broaden my knowledge of the wider retail sector.