Customer Service Apprentice Review
at British Airways
Level 2 Apprenticeship
Logistics and Operations
Hounslow
Review Submitted: March 2021
Overall Rating
4.4 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
4.5/5
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Overview of Role
5/5
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Skills Development
3.8/5
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Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
I am a customer service representative. We work both landside; checking in passengers and airside; boarding passengers. We focus on going above and beyond for all of our customers and work as a team to make this happen, everyday you will face different challenges within the aviation industry.
To what extent do you enjoy your programme?
4/5
I enjoy the apprenticeship because we get the opportunity to learn and work in a very unique environment. There is no job quite like it and everyone you are surrounded by appreciates this also. During coursework and exams you have the chance to use the global learning centre to train and build on your skills.
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
Yes. I believe teamwork is a huge aspect in the terminal, even though we work independently in some areas we rely heavily on the people around us at each stage of process which creates a community of support. You also become more confident and and build relationships because of this.
Structure and Support
How well organised/structured is your programme?
4/5
The apprenticeship is very well organised and this was clearly shown within the first few days of joining the programme. You are given a roadmap of the whole journey over 18 months with detail about the work you will be completing and combining this with your day to day duties in the terminal.
How much support do you receive from your employer?
5/5
We receive huge support from our managers and trainers especially. Those that help run the apprenticeship are very easy to talk to and work hard to solve any problems that may arise. If we ever need more support we can contact our own line mangers via email.
How much support do you receive from your training provider when working towards your qualifications?
4/5
Our trainer providers have supplied many workbooks, presentations and documents we can look through to assist with our work. If we ever have a question they are available to give us advice and they have prepared us well for our end point assessments and achieve our qualifications.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
4/5
We implement everything we learn from our training provider on a day to day basis, there is so much that goes into the job but most is covered during training and anything that hasn’t you will learn on the go.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
2/5
We were told there would be opportunities for fun team exercises outside the working environment for example; GoApe and flying programmes, however due to covid we have been unable to participate in these activities. Instead we have regular welfare calls where we discuss anything we want to talk about.
Recommendations & Advice
Would you recommend British Airways to a friend?
Yes
Why?
I would recommend British Airways because it provides such a unique job. As someone who never planned to be working within the aviation industry, I enjoy the working environment and have learnt about people skills. It has taught me hard work is very fulfilling and you will always go home after a shift thinking you achieved something big.
What tips or advice would you give to others applying to British Airways?
You should be open and willing to try new things, don’t be embarrassed to make mistakes as everyone around you has your back and wants to see you do well. And just to give it a go and stuck to it if you are not sure because it is very rewarding.
