Customer service Review
at British Airways
Level 2 Apprenticeship
Marketing
Heathrow Airport (LHR), Longford TW6, UK
Review Submitted: March 2021
Overall Rating
3.4 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
3.5/5
-
Overview of Role
3/5
-
Skills Development
3/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
3/5
Check in, working in the arrivals hall, boarding flights etc
To what extent do you enjoy your programme?
4/5
The programme is fairly good
Skills Development
Have you learnt any new skills or developed existing skills?
3/5
I have learnt about the aviation industry and things such as particular procedures and security measures.
Structure and Support
How well organised/structured is your programme?
3/5
The programme was organised well with regard to the covid 19 pandemic which had made a lot of thing difficult
How much support do you receive from your employer?
2/5
A fair amount
How much support do you receive from your training provider when working towards your qualifications?
5/5
A lot
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
3/5
A fair bit
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
2/5
Not at the moment due to covid
Recommendations & Advice
Would you recommend British Airways to a friend?
Yes
Why?
A lovely place to work
What tips or advice would you give to others applying to British Airways?
Be considerate of the pay
