Receptionist Review
at Whitbread plc
Level 3 Apprenticeship
Hospitality Management
Walsall
Review Submitted: March 2021
Overall Rating
4.7 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
4.5/5
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Overview of Role
4/5
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Skills Development
4.8/5
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Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
As a receptionist it is my job to welcome our guests warmly with a smile. We check the guests in efficiently. We look after our guests needs throughout there stay by staying in communication with the housekeeping team. We make sure everyone gets a warm farewell and thank you on check out. We also have daily health and safety duties to carry out throughout our shift. For example, fire doors are working properly and fire evac chairs are in good repair.
To what extent do you enjoy your programme?
5/5
I enjoy learning something new and having a coach on hand to help and support.
Skills Development
Have you learnt any new skills or developed existing skills?
4/5
I'm fairly new to my apprenticeship but i would say so far it has given me the opportunity to learn to be more organised in my work and prioritise better.
Structure and Support
How well organised/structured is your programme?
5/5
My programme is very organised and structured in the best way to help me develop.
How much support do you receive from your employer?
4/5
I receive a reasonable amount of support from my employer and other apprentices in the area.
How much support do you receive from your training provider when working towards your qualifications?
5/5
I receive a lot support from my trainer through regular teams calls, emails and i can contact my trainer whenever i need to.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
Very well.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
Usually ( Pre pandemic) we would have charity events to get involved in. We usually have an annual summer party that is organised to high performing team to attend. At the moment as a Team representative i get to attend regular teams calls to feedback to our OD any queries or issues raised by my constituents.
Recommendations & Advice
Would you recommend Whitbread plc to a friend?
Yes
Why?
Because although Premier Inn may not get it perfect, on the whole they are a good organisation to be part of. I especially felt well looked after during 1st lockdown as we were paid 100% Furlough. This was a gesture that i will always be thankful for.
What tips or advice would you give to others applying to Whitbread plc?
Be prepared to work very hard but you will learn a lot along the way.
