Team Leader Review

Item: Team Leader at The Co-op
Rating: 4.1
Author: Anonymous

at The Co-op

Level 3 Apprenticeship

Customer Service

Heathfield, East Sussex

Review Submitted: March 2021

Overall Rating

4.1 /5

The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!

4/5 - Overview of Role

4/5 - Skills Development

4/5 - Structure and Support

Overview of Role

Please give an overview of your role and what this involves on a day-to-day basis:

4/5

Team leader- as a manager I have to run shifts, train colleagues, change planograms, call IT or facilities if we experience any problems, motivate my team, delegate tasks, occasionally fill the shelves.

To what extent do you enjoy your programme?

4/5

I really enjoy the programme. My favourite parts are the learning conferences as I get to interact with other apprentices on my programme (over teams at the moment)

Skills Development

Have you learnt any new skills or developed existing skills?

4/5

Yes, learning new management techniques, coaching tips and tools, difficult conversation techniques.
Also developing existing customer service skills and general leadership qualities.

Structure and Support

How well organised/structured is your programme?

4/5

Very. We use OneFile E-Portfolio for all tasks and assessments. This keeps everything together in a clear and consistent format.

How much support do you receive from your employer?

4/5

A lot. I have weekly catch ups with my store manager regarding my progress (at the moment over email).

How much support do you receive from your training provider when working towards your qualifications?

4/5

A lot, my tutor is amazing and always answers the phone if I need her.

How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

4/5

I am learning new skills and gaining confidence everyday which is helping me to become a better leader in my role.

Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

4/5

Yes, at the moment everything is over teams, but I have just attended an event on diversity and inclusion on microsoft teams, which was a great networking event for me to be at.