Team manager Review
at The Co-op
Level 3 Apprenticeship
Customer Service
Hertfordshire
Review Submitted: April 2022
Overall Rating
3.8 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
3.5/5
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Overview of Role
4/5
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Skills Development
3.8/5
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Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
Managing the team, ensuring the store runs smoothly and legally, dealing with any problems that may rise and dealing with them efficiently.
To what extent do you enjoy your programme?
3/5
It was a challenge to adjust to online learning due to the covid pandemic but I enjoyed the learning and being able to still meet and communicate with other people from within the coop from different areas and learn how they might do things differently with in their stores or areas.
Skills Development
Have you learnt any new skills or developed existing skills?
4/5
Better communication with colleagues and how a message can be conveyed wrong through different body language and tone of voice, the best way to get the most out of the team and run the store in the best way possible.
Structure and Support
How well organised/structured is your programme?
4/5
The programme was structured, but being able to attend the learning sessions was dependant on if the manager you had was agreeable, I was lucky and had a supportive manager during most of the process. Which allowed me a set day of each week to complete my works and tasks, whilst not effecting the running of the store.
How much support do you receive from your employer?
4/5
Hr was very helpful when I contacted them about any issue, at first I found it hard to communicate with my mentor for the apprenticeship, but as time went on I was supported through the process and completing what was necessary to a high standard to pass the qualification.
How much support do you receive from your training provider when working towards your qualifications?
4/5
I had regular meetings with my tutor to ensure my progress was on track and what I needed to complete for the next meeting around to ensure I was on target. I started of as the student who has done the least to being one of the first to completely finish the programme and pass. I enjoyed the overall experience after adjusting to online learning.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
4/5
I have learnt better to understand the team and how to best communicate with them in an effective way so they have understanding of what needs to be achieved, it has also been helpful when training staff as every person learns differently and this has enabled me to offer better support.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
3/5
At the time this was not possible as we were in the middle of a covid pandemic and lockdown due to government restrictions.
Recommendations & Advice
Would you recommend The Co-op to a friend?
Yes
Why?
Friendly place to work a lot of staff members are welcoming and try their best to make you feel welcome. There is opportunity to improve your qualifications and learning or to simply progress within the business if you want to. The right manager and support makes a lot of difference in the store.
What tips or advice would you give to others applying to The Co-op?
Ensure they have chosen the right qualification and level of learning for themselves, as it is a lot of work alongside working and commitment to attend all the sessions and make sure all the work is complete. There is a lot to learn but hard work needs to be put in to pass the assessments.
Undergraduate Ethics, Sustainability, and Food Policy Coordinator
at The Co-op
- Placement (10 Months+)
- Manchester
-
4.7
