Team Leader Review
at The Co-op
Level 3 Apprenticeship
Customer Service
Fordingbridge
Review Submitted: February 2021
Overall Rating
3.6 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
4/5
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Overview of Role
5/5
-
Skills Development
3.2/5
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Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
Lead a team to achieve targets set by the store in order to achieve the overall business goals. Duties include being a key holder, cash handling and banking, availability tasks, taking in deliveries, replenishment and serving customers.
To what extent do you enjoy your programme?
4/5
I do really enjoy the apprenticeship with Co-op, it can feel overwhelming at times when you have many tasks to complete in short time frames but the sense of achievement when you complete them is great and there's fantastic support.
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
Yes, I have learnt a lot about communication, resilience, and handling difficult conversations. I have developed my customer service skills.
Structure and Support
How well organised/structured is your programme?
2/5
It's OK, you don't know what you're doing until an email pings up, a structured plan of the programme would have been helpful
How much support do you receive from your employer?
3/5
I do not receive as much support from my employer as I do from my tutor. Store managers aren't given any extra time to help their apprentices and my manager struggles to find time to fit me in, however, he hasn't not found the time I just worry I'm causing him stress and being a pain
How much support do you receive from your training provider when working towards your qualifications?
5/5
I get most of my support from my tutor art Hart L&D. Quick responses and great feedback.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
100% it helps me to perform better. I have learnt some great new skills I can apply to the workplace, and I have developed existing skills to make me even more efficient and confident to lead my team.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
1/5
No. Most of those kind of things are aimed at store managers, there is very little for team leaders.
Recommendations & Advice
Would you recommend The Co-op to a friend?
Yes
Why?
When you look at Co-op's history, who they are and what their aims and goals are, they're a fantastic business to work for and are very rewarding.
What tips or advice would you give to others applying to The Co-op?
Go for it!
Undergraduate Ethics, Sustainability, and Food Policy Coordinator
at The Co-op
- Placement (10 Months+)
- Manchester
-
4.7
