Customer service Review
at KFC UK & I
Level 2 Apprenticeship
Customer Service
Birmingham
Review Submitted: July 2020
Overall Rating
3.4 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
4/5
-
Overview of Role
4/5
-
Skills Development
3/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
Customer service within kfc. I have been trained on all the stations within the workplace. I can take orders, money, pack meals, prepare meals and also cook the chicken. My day to day roles can change depending on what station my managers put me on .
To what extent do you enjoy your programme?
4/5
I enjoy my programne quite a lot, as I do it whilst I am working, making it very flexible. Also I like the pace of the course.
Skills Development
Have you learnt any new skills or developed existing skills?
4/5
I have been able to develop on my communication skills, as English is not my first language. Also by doing this is has helped develop my reading skills.
Structure and Support
How well organised/structured is your programme?
3/5
Yes my programne is organised and well structured . However covid 19 has changed some things, but they have still tried to keep things in a good time frame
How much support do you receive from your employer?
5/5
KFC support me very well. If I am ever stuck or need support my managers are always there to help me.
How much support do you receive from your training provider when working towards your qualifications?
3/5
When I first started the programme it was very good, however covid 19 has made things difficult as they have changed my meetings to Skype meetings. This is an issue for me as I don't understand how to work Skype and as English is not my first language it makes things harder to understand.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
3/5
The course has made me more confident working within hospitality, hopefully when I finish the programme i will perform even better.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
1/5
No.
Recommendations & Advice
Would you recommend KFC UK & I to a friend?
Yes
Why?
Because the job is very flexible and they are very supportive to individual needs. Also the team are very nice and are always there to help, including the managers.
What tips or advice would you give to others applying to KFC UK & I?
Be able to work in a fast place environment and not become stressed. Also be able to work independently and as a team.
