Customer Experience and Innovation Review
at BMW Group UK
Placement (10 Months+)
Marketing
Farnborough
Review Submitted: July 2024
Overall Rating
3.6 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
4/5
-
Overview of Role
3.3/5
-
Skills Development
2.5/5
-
Support and Guidance
4.5/5
-
Company Culture
4/5
-
Overall Experience
3/5
-
Future Career Prospects
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis.
Help support the team with topics relating to the customer experience. Produce monthly reports on social media, VOC and appeals data as well as running the VOC inbox on a daily basis.
Were you given much responsibility during your placement / internship?
I was given sole ownership of the retail inbox and also became the go to person for a variety of data as well with reports. However this came about through unique circumstances.
Please rate how meaningful the work you were doing was
4/5
Skills Development
Have you learnt any new skills, or developed your existing skills?
I have seen my Excel Skills improve significantly as well my skills in criticial thinking and time management. My public speaking skills have also been worked on and I now feel slightly more comfortable voicing opinions in a more difficult setting.
How would you rate the training provided during your experience?
3/5
How would you rate your development of industry-specific skills during the experience?
3/5
How would you rate your development of personal / soft skills during the experience?
4/5
Please rate how these skills have helped you in your career development
3/5
Support and Guidance
How much support and guidance did you receive during your placement / internship?
Not as much as I would have liked at the start especially starting out there was a lack of direction and support in giving me tasks to carry out or more importantly maintaining my input throughout a task which meant I found it difficult to feel involved but after new team members and new leadership was implemented this definitely changed for the better.
How would you rate the support and guidance from your line manager?
1/5
How would you rate the support and guidance from the wider team?
4/5
Company Culture
What was the company culture and general atmosphere like?
I didn't mind the company culture I found it fairly relaxed in the way we worked including the use of hybrid working which was beneficial and also everyone is very nice and approachable. Great people in good roles who are experts in their field.
How would you rate the inclusiveness of the culture?
5/5
How would you rate the social opportunities?
4/5
How would you rate the diversity initiatives?
4/5
How would you rate the charity, sustainability and corporate social responsibility (CSR) initiatives?
5/5
Overall Experience
To what extent did you enjoy your placement / internship?
Overall I throughly enjoyed my placement year at BMW as I definitely got a great taste of the working environment and started to understand what I found interesting in tasks as well as also how I could contribute and as I learnt more I found myself contributing and making open suggestions a lot more.
Please rate your level of enjoyment on your placement / internship
4/5
Please rate how your experience met your expectations
4/5
Future Career Prospects
Please rate the future employment prospects at BMW Group UK
3/5
Recommendations & Advice
Would you recommend BMW Group UK to a friend?
Yes
What advice would you give to others applying to BMW Group UK
Get involved with everything you can dont be afraid to speak to people in different departments and voice your opinion it is often listened to. Learn how to manage your time and you will have a great and fulfilling time.
