IT Helpdesk Level 3 Apprenticeship - Portal Technologies

Portal Technologies are looking for a motivated and enthusiastic apprentice to join our growing Service Desk team. This is an exciting opportunity to gain hands-on experience across IT support, cyber security, cloud services, websites, and telecoms while working towards an industry-recognised qualification.

Key responsibilities

• Provide first-line IT support via phone, email, and remote access.
• Log and manage support tickets, troubleshooting Microsoft 365, hardware, software, and networking issues.
• Set up user accounts, devices, MFA, and business applications.
• Assist with cyber security monitoring, phishing awareness campaigns, and security checks.
• Support website content updates and basic website maintenance.
• Help with telecoms administration, including user accounts, call routing, and handset configuration.
• Maintain accurate documentation and support client onboarding and deployment activities.

About you

• Passionate about IT and cyber security.
• Strong communication and customer service skills.
• Eager to learn and develop new technical skills.
• Organised, proactive, and keen to solve problems.
• Ability to work independently and as part of a team.

Desirable knowledge

Any experience or awareness of the following would be beneficial, but full training will be provided:

• Microsoft 365.
• Windows 11.
• Microsoft Teams, SharePoint and OneDrive.
• Networking and cyber security basics.
• Content management systems.
• VoIP telephony systems.

Working hours

9am - 5.30pm.

What you'll gain

• Structured apprenticeship programme with full training.
• Experience across IT support, cyber security, cloud services, websites, and telecoms.
• Exposure to real customer environments and modern technologies.
• Supportive team with clear development and progression opportunities.

Benefits

• Death in Service Insurance 3x salary.
• 28 days holiday.

Potential career progression

IT Support Technician, Cyber Security Technician, Systems Administrator, or Professional Services Engineer.

How to apply

To apply for this role and to find out more, please click on the apply button. Please note that applications may close before the application deadline, so apply early to avoid disappointment.