Digital Support Level 3 Apprenticeship - Burness Paull

Join one of Scotland's leading law firms and gain hands-on experience supporting clients, colleagues and workplace operations.

Responsibilities

• Act as the first point of contact for all visitors, providing a professional meet-and-greet service and promptly notifying Burness Paull colleagues of their arrival through Microsoft Teams, Outlook, or other agreed communication channels.
• Manage all reception communications through the shared Outlook mailbox, ensuring enquiries are monitored, prioritised, actioned, and escalated appropriately whilst maintaining high service standards.
• Become a systems expert in Kura Engage, managing room reservations, catering requests, visitor requirements, room layouts, technology requirements, and meeting room schedules.
• Utilise collaborative technology such as Microsoft Teams to liaise with internal stakeholders, Facilities, IT, Catering, and external suppliers, ensuring seamless coordination of meetings, events, and workplace services.
• Utilise Emburse to process stock purchases, purchase orders, invoice administration, expense management, supplier transactions, and stock replenishment activities.
• Organise business travel and accommodation using the Reid & McKay travel management system, ensuring compliance with travel policies and supporting itinerary amendments, cancellations, and delay repay claims.
• Support meetings, events, and corporate functions by coordinating supplier activities, room setup, catering, hospitality services, attendee arrivals, and food and beverage requirements.
• Monitor workplace facilities, including kitchens, serveries, and breakout areas, ensuring stock levels, cleanliness, health & safety, data protection, and company service standards are maintained at all times.

Desirable Skills

• Good communication skills.
• Proactive can do attitude.
• Ability to work to own initiative and as part of a team.
• Willing to learn and develop new skills.

Working Hours

Monday to Thursday 12pm - 6pm, Friday 12pm - 5:30pm.

Benefits

• 35 days holiday per year.
• Life cover.
• Health cash plan.
• Cycle to work scheme.
• Car parking discount.
• Pension scheme.

Future Prospects

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

About the Company

Burness Paull is a top tier commercial law firm supporting clients across Scotland, the UK and internationally. We are a full-service, independent firm focused on employing and working with the best people to deliver a consistently high-quality service to clients.

How to apply

To apply for this role and to find out more, please click on the apply button. Please note that applications may close before the application deadline, so apply early to avoid disappointment.