Digital Account Manager Level 3 Apprenticeship 2026 - Crawford Henderson

About the role

Due to continued growth, they are looking for a confident and hardworking apprentice to join their team to provide support to their business support team! If working for a company who take the effects of global warming seriously then this is the role for you.

Responsibilities:

• Develop your account management skills by supporting existing customers, using CRM and business systems to spot opportunities to grow their business with us.
• Develop your data and sales skills by using customer purchase history and sales reports to spot trends and opportunities to help grow the business.
• Develop your relationship-building skills by keeping in touch with customers through phone calls, emails, video calls and face-to-face visits.
• Learn how to spot opportunities to recommend extra products or services that could help customers and meet their business needs.
• Build your organisation and systems skills by keeping customer details, quotes, sales activity and upcoming opportunities up to date on the Sage system.
• Build your confidence in customer outreach by getting back in touch with customers who have not ordered recently, using Monday.com to help identify opportunities to increase sales.
• Develop your teamwork and communication skills by working closely with Customer Service, Purchasing and Operations to make sure customers receive a smooth, helpful service
• Build your customer service and problem-solving skills by responding to customer questions quickly and professionally, making sure they have a positive experience from start to finish.
• Build your product and industry knowledge by learning about the company’s products, services, customers and the markets they work in

Salary:

• £23,296 per annum.

Working hours:

• 8am – 5pm Monday to Thursday, 8am – 4.30pm Friday.

Benefits:

• Flexible / hybrid working.
• International travel.
• Professional development and training.
• Performance bonus(es).

Future prospects:

• Progression routes available to other roles for example an account manager or helpdesk operator.

About the Company

Join Crawford Henderson and take the first step towards a rewarding career with a well-established Ayrshire business that has been operating for over 50 years. Founded in 1971 and based in Maybole, Crawford Henderson offers apprentices the chance to gain hands-on experience, develop industry-recognised skills, and work alongside experienced professionals in a supportive team environment. If you are enthusiastic, reliable, and eager to learn, this is an excellent opportunity to build your future while earning and developing valuable workplace experience.

How to apply

To apply for this role and to find out more, please click on the apply button. Please note that applications may close before the application deadline, so apply early to avoid disappointment.