IT Helpdesk & Field Engineer Higher Apprenticeship - The Final Step

IT Helpdesk & Field Engineer Higher Apprenticeship - The Final Step

The Final Step is an award‑winning Managed Service Provider, established in 1987 and trusted by clients for delivering high‑quality, great‑value IT services. As a Microsoft Solutions Partner with a strong certification‑driven culture, TFS is home to a highly skilled and friendly team of 18 experts who are committed to excellence. With deep experience in Microsoft 365, Azure, security solutions, and end‑to‑end service desk support, the company combines strong cultural foundations with decades of technical expertise to help clients modernise, stay secure, and work smarter.

Overview:

This is a permanent, full‑time client facing Technical Support Engineer role based in Central London, working alongside a team of seven engineers and senior technical staff. We’re looking for someone with at least one year of experience, offering a salary aligned to skills and capability. If you're looking to begin your tech career, develop real world skills, and work alongside experienced engineers who will support your growth, we’d love to hear from you. Apply now to join The Final Step as a Technical Support Engineer Apprentice and start building a strong foundation for your future.

Responsibilities:

• Office based, three days a week with regular client site visits across London
• Occasional travel to client sites outside London
• Deliver high quality customer service through phone, remote, and on‑site support
• Act as first line support, triaging and escalating issues as needed
• Carry out system builds, configuration, and installations
• Maintain accurate documentation and time records
• Support internal improvements to systems, processes, and knowledge
• Contribute to ongoing training, development, and technical research

Desirable skills:

• We would love to hear from you if you:
• Love to delight clients by providing exceptional customer service
• Are happy to be office based 3 days a week and attend regular site visits
• Are confident communicating by phone, email, and in person
• Are well organised, thorough, and able to plan and prioritise tasks according to SLAs
• Enjoy helping people and working in a team, learning quickly and sharing knowledge
• Have experience in a client facing support role (desirable)
• Like to work on making yourself and your team better
• Are a stickler for detail
• Want to join a growing company and be part of that journey
• Must hold a UK driving license

Entry requirements:

• 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
• GCSE Maths and English (or equivalents) at grades 3+ (D or above)
• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject
• Non-standard entry with work experience
• Relevant qualifications and/or work experience will be considered for applicants with potential to benefit from the programme.
• You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.
• If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.

Working hours:

• 37.5 hours per week, 9am – 5:30pm, Monday to Friday.

Benefits:

• Proven track record of growing apprentices with clear development plans
• Monthly team lunches, quarterly socials, and company wide meetings
• Extra holiday each year (up to 25 days) plus birthdays off
• Annual pay reviews
• Health insurance discounts and anniversary Amazon gift vouchers

Future prospects:

• 90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

How to apply

To apply for this role and to find out more, please click on the apply button. Please note that applications may close before the application deadline, so apply early to avoid disappointment.