IT Field Engineer Higher Apprenticeship - Hudson Hill

IT Field Engineer Higher Apprenticeship - Hudson Hill

Hudson Hill is an IT consultancy based in the North West of England. We offer a range of IT services and support to organisations across the UK. Our team brings together 25 years of experience of solving IT and communications issues for small, medium and corporate level businesses.

About the role:

We are seeking a proactive and highly organised Schools ICT Engineer to provide on-site technical support across a portfolio of primary and/or secondary schools. This role is essential in ensuring each school’s ICT systems, devices, and infrastructure remain reliable, secure, and fully operational to support teaching and learning.

Responsibilities:

• Attend scheduled full-day or half-day on-site visits at assigned schools.
• Carry out routine system maintenance checks, including network health, hardware checks, updates, backups, and security reviews.
• Resolve open helpdesk tickets, ensuring timely and accurate technical support for staff and students.
• Respond to ad-hoc IT requests raised during on-site visits, including device troubleshooting, software support, and classroom technology issues.
• Install, configure, and maintain school ICT equipment such as laptops, desktops, tablets, interactive whiteboards, printers, and network devices.
• Troubleshoot issues related to Wi-Fi, access points, servers, cloud services, and classroom technology.
• Adhere to safeguarding, data protection, and school policies at all times.

Required skills:

• Proven experience working within the education sector supporting ICT systems.
• Strong technical knowledge of Windows devices, Microsoft 365, networking, and general IT troubleshooting.
• Excellent communication and customer service skills, with the ability to work independently across multiple school sites.
• Ability to pass and maintain an enhanced DBS check.
• Professional, friendly, and approachable.
• Strong problem-solving ability and attention to detail.
• Reliable, punctual, and committed to delivering high-quality service.
• Able to manage workload effectively across multiple sites.
• Full, clean UK driving licence and willingness to travel between schools (essential).

Additionally, the following experience would be beneficial:

• Experience with school MIS platforms and classroom management technologies.
• Knowledge of safeguarding and ICT best practices in education settings.
• Familiarity with Apple devices, Chromebooks, and MDM platforms.

Entry requirements:

• an A-Level in ICT
• OR an International Baccalaureate at Level 3 ICT
• OR a Level 3 apprenticeship in a similar subject
• OR a BTEC Extended Diploma in IT (180 credits)

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.

Working hours:

37.5 hours per week, Monday to Friday 9am - 5pm with 30 minute lunch break. Time off in lieu available for any additional hours worked.

Benefits:

• Mileage allowance for travel between school sites.
• Company laptop provided.
• 25 days annual leave plus bank holidays.
• Professional development opportunities, including funded training and certifications.
• Pension scheme participation.
• Private healthcare scheme.
• Supportive team environment with opportunities to grow within the education IT sector.

Future prospects:

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

How to apply

To apply for this role and to find out more, please click on the apply button. Please note that applications may close before the application deadline, so apply early to avoid disappointment.