IT Service Desk Engineer Level 3 Apprenticeship

Description

Are you passionate about tech and ready to kickstart your career in IT? We’re looking for a hardworking, motivated IT Service Desk Engineer Apprentice to join the team and support customers across the UK. No prior experience required—what matters most is your attitude, willingness to learn, and strong work ethic.

About the role:

• You’ll be the first point of contact for IT support, helping to resolve issues and ensure smooth day-to-day operations for customers. Working in a fast-paced environment, you’ll provide support over the phone, via a ticketing system, and occasionally on-site.
• Alongside your role, you’ll complete a Level 3 IT apprenticeship, giving you the opportunity to develop your technical knowledge and skills while gaining hands-on experience.
• This is a great opportunity to build a strong foundation in IT support while delivering excellent customer service and contributing to continuous service improvement.

Responsibilities:

• Provide 1st and 2nd line IT support to customers, remotely and on-site
• Diagnose and resolve hardware and software issues, including Windows and Mac operating systems
• Respond to IT requests within agreed SLA timeframes
• Install and configure IT equipment in office, remote, and on-site environments
• Set up user accounts, email addresses, and groups
• Maintain accurate documentation of processes, configurations, and critical information
• Support upgrades of IT hardware and software
• Troubleshoot printers, copiers, and scanners
• Communicate clearly with customers, keeping them updated on progress
• Work collaboratively with the wider team, sharing knowledge and updates
• Support IT projects and attend training as required

What we’re looking for:

• A genuine interest in IT and technology
• Strong communication skills with a reliable and committed approach
• Eagerness to learn and develop new skills
• A logical mindset with a creative approach to problem solving
• Ability to manage multiple tasks and prioritise effectively
• Proactive attitude with a willingness to get stuck in
• Adaptable and flexible in a fast-paced environment
• Full UK driving licence and access to your own car (preferred)
• No prior IT experience required

Entry requirements:

• 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
• GCSE Maths and English (or equivalents) at grades 3+ (D or above)
• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject
• You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.
• If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.

Working hours:

• 40 hours per week, 10am – 7pm, Monday - Friday (1 hour unpaid lunch break per day)

Benefits:

• 28 days annual leave
• Your birthday off work
• Mobile phone contract covered
• Birthday and length of service rewards
• Health cash plan
• Employee assistance program
• Cycle to work scheme
• Free onsite parking
• Retail discount scheme
• Gym and leisure discounts
• Discounted or free home broadband
• Workplace pension (if applicable)

Future prospects:

• 90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

How to apply

To apply for this role and to find out more, please click on the apply button. Please note that applications may close before the application deadline, so apply early to avoid disappointment.